Monthly Archives: February, 2017

Do Your Staff Know How to Prioritize?

In a busy office, staff have to make decisions about prioritizing tasks, and sometimes you won’t be around to help them. Have you given them a thorough enough training that they can make priorities when there are several important tasks all demanding their attention at once? Laura Hatch of Front Office Rocks has some suggestions…

How to Soothe Fearful Patients

For many patients, visiting the dentist isn’t their favorite item on the to-do list, but they don’t have a feeling of dread. Sadly, some patients have had traumatizing experiences or just general, unspecified fear of dental practitioners. Sometimes it stems from a larger fear of the medical community, or there may have been a specific…

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